Terms and conditions

Last updated: 2026-09-21

This is a translation. Where it differs from the Dutch version, the Dutch version prevails (Art. 1.5).

Parties

WeBoom on the one hand and the client on the other.

WeBoom and Indevise are trade names of Robbe Geukens, established at Hoogstraat 62, 3600 Genk, Belgium, with enterprise and VAT number BE0721800655. These terms apply under both names. VAT applies unless stated otherwise.

Art. 1. Scope

These general terms and conditions apply to all agreements, offers, orders and services between WeBoom and the client, including visitors to the website and all its subdomains.
Together with accepted orders, special conditions and licence terms, they form the entire agreement between the parties. Verbal arrangements or expectations not explicitly recorded in writing do not form part of the agreement.
By accepting these terms, the client waives the application of its own general terms and conditions.
WeBoom may amend these terms at any time. Amendments are announced via the website, email or invoice and also apply to ongoing agreements. Price changes take effect only 1 month after notice, unless stated otherwise.
The Dutch version of these terms is always binding in case of interpretation issues, including when a translation is available.

Art. 2. Formation of the agreement

An agreement is formed in one of the following ways: by the client signing a quote or proposal, by payment of an invoice or first instalment, or by placing an order through an online payment platform. By paying, the client expressly accepts these general terms and conditions.
Both parties confirm that they have the authority to enter into this agreement and to fulfil all obligations arising from it.
Quotes are valid for 30 days from issue unless stated otherwise. They are non-binding for WeBoom and serve only as a statement of prices and services.
On entering into an agreement, a deposit of 50% is charged by default unless stated otherwise on the quote or invoice. Work starts only once this deposit has been received.
The proposal and its scope form the entire agreement. Anything not explicitly included falls outside the scope.
Website hosting is not included in quotes unless explicitly stated.
Changes to an existing agreement are valid only when both parties confirm them in writing.

Art. 3. Prices and invoicing

All prices exclude VAT unless stated otherwise. Other taxes, levies or charges imposed by the government are always borne by the client.
The standard hourly rate is €80 excl. VAT. Work is invoiced per hour, per half day (4 hours) or per day (8 hours), depending on the nature of the assignment. Additional work outside the agreement is invoiced at this rate.
Rates apply in Belgium on working days between 09:00 and 18:00. Outside these hours the following rates apply:
1. 18:00–23:00: 130%
2. 23:00–09:00: 170%
3. Weekends and public holidays: 200%
Invoices are issued in euro (EUR) unless otherwise agreed in writing. For payment in another currency, exchange rate fluctuations are borne by the client. Payments are processed via Bancontact, Visa, Mastercard, SEPA transfer or direct debit.
WeBoom may send invoices through a third party (such as Creative Shelter) on behalf of WeBoom. This does not affect the applicable terms or the validity of the agreement.
For refunds, the amount to be refunded is reduced by the payment processor's transaction fees, as these cannot be recovered. Where the original invoice was processed through a third-party platform such as Creative Shelter, that platform's commission is also deducted from the amount to be refunded.
An administrative fee may be charged for re-invoicing third-party costs, such as hosting or licences.
Prices of third-party software and services are outside WeBoom's control and may change at any time. WeBoom is not responsible for such price changes.

Art. 4. Payment terms

Fixed-price services are invoiced according to the payment instalments stated on the quote. In their absence, the standard deposit described in Art. 2.4 applies, with the balance due on delivery. Services on a time-and-materials basis are invoiced monthly or annually after delivery, depending on the arrangement agreed.
Invoices must be paid within the term stated on the invoice. In its absence, a payment term of 30 days from issue applies. In the event of late payment, interest of 1% per month is due by operation of law and without notice of default, plus compensation of 15% with a minimum of €30, excluding legal costs.
Non-payment of one invoice entitles WeBoom to demand immediate payment of all other invoices and to cancel services not yet delivered, without notice of default.
Disputed invoices must be reported by registered letter within 8 days of receipt.
A chargeback through the bank or payment processor does not count as valid cancellation and is regarded as non-payment. An administrative fee of €50 is charged per chargeback on top of the amount due.
When a client makes purchases on accounts where WeBoom's payment details are set up, without prior written consent, an invoice is sent for these purchases including an administrative penalty of €75.
If in doubt about the client's creditworthiness, WeBoom reserves the right to request additional security and to suspend services until this security has been provided.
When an automatic payment fails, the client receives a reminder. If payment is still outstanding after 7 days, WeBoom is entitled to suspend the service until the amount due has been paid. Suspension does not count as cancellation and does not release the client from its payment obligation.

Art. 5. Performance

The client agrees to an obligation of means, not an obligation of result.
The client provides all required information and files in good time. If the client gives no feedback on an open question or approval for 3 or more working days, the project timeline may be extended.
Delivery and performance terms are indicative and do not entitle the client to terminate the agreement. Terms can start only once all details have been agreed, all advance payments have been made and all required information is in WeBoom's possession.
The client makes its own backups of all files before work begins.
WeBoom retains the intellectual property rights and copyright to all designed graphic elements and websites, unless otherwise agreed in writing. See Art. 7 for the rights arrangement.
When WeBoom engages third parties or subcontractors to carry out an assignment, WeBoom ensures that these third parties transfer the necessary rights so that WeBoom can meet its obligations to the client.

Art. 6. Delivery

A website is delivered at the moment it is transferred to the client's account or when access is granted. From that moment, a test period of up to 30 days begins during which technical errors can be reported and fixed. The test period is meant for resolving bugs, not for content changes or new functionality.
Graphic designs are deemed approved when put into use or on written or verbal approval.
The client has 5 working days after delivery to object to the delivery itself, in writing and with reasons. This is separate from the test period: an objection concerns whether the assignment was carried out as agreed, not technical bugs. After 5 working days without objection, the delivery is deemed accepted.
For services without a test period — such as graphic work, automations and campaigns — the service is deemed delivered and accepted when WeBoom reports in writing that the assignment is complete, or when the client puts the service into use, whichever comes first. Here too the client has 5 working days to object in writing.
Delivery may also take place per completed part when the proposal describes it that way. The terms in this article then apply per delivered part.

Art. 7. Right of use and copyright

By default, the client receives a non-transferable, non-exclusive right to use the products and services delivered. Copyright remains the property of WeBoom, unless explicitly stated otherwise on the quote or agreement.
When payment is made through Creative Shelter or a comparable platform, the rights arrangement described in this article continues to apply, unless the invoice or proposal explicitly states a transfer of copyright.
The client agrees to the licence terms that apply to delivered third-party software and applications.
Renting out, selling or transferring delivered software, websites or designs is not permitted without WeBoom's written consent.
When a money-back guarantee is invoked, the right to use the services already delivered lapses, unless otherwise agreed in writing.
WeBoom reserves the right to carry out a Webflow transfer to another account only after the final invoice has been paid and the payment processor's dispute period has expired.
The client may not use the website or services delivered in any way not explicitly described in the agreement, even though it holds the right of use.
A delivered website may not be published, and delivered brand elements such as the logo, house style and designs may not be used, internally or externally, until the final invoice has been paid in full.
If the client wishes to acquire the copyright to the delivered website or designs, a fee of 15% of the project price is due, with a minimum of €250.

Art. 8. Guarantee

WeBoom is not responsible for the quality of software or applications whose copyright does not rest with WeBoom.
Errors reported during the test period of up to 30 days are fixed as soon as possible, provided they are reported in writing and in detail. After the test period, WeBoom is not obliged to fix errors unless a maintenance agreement is in force.
A guarantee, whether a refund or the cancellation of outstanding amounts, is valid only if the client has made all payments on time, has given feedback within the agreed terms, and has not engaged another party for the same assignment while the collaboration is ongoing.
The guarantee lapses at the moment of delivery. After delivery the client has 5 working days to object in writing. The guarantee cannot be abused by having another party carry out a request at the same time, or by purchasing services without the intention of using them.
A refund is never higher than the amount actually paid and is reduced by the payment processor's transaction fees.
Guarantees do not apply in the event of improper use, errors by the client or third parties, damage from fire, accident or force majeure, or loss of data.

Art. 9. Hosting and management

Hosting and management costs depend on the costs WeBoom itself incurs with third parties (such as Webflow, Netlify, Vercel) and may be affected by indexation or exchange rates. This amount is not fixed and may change. WeBoom informs the client of this in good time.
The hosting period begins when the invitation to the website editor is sent or the hosting is activated, even if the website is not yet fully finished.
The client is responsible for keeping the hosting subscription active, including automatic payments. Where possible, WeBoom sends a reminder before the renewal date, but final responsibility lies with the client. WeBoom is not liable for interruptions caused by non-payment by the client.
Cancellation of hosting must be notified in writing (by email) at least 14 days before the renewal date. The cancellation is final only after written confirmation by WeBoom.
When a client cancels, the website stays online until the end of the last paid hosting period. Renewal after cancellation is possible at the applicable rate.
Subdomains and staging environments are owned and managed by WeBoom for as long as the contract runs. After termination they lapse unless otherwise agreed.
WeBoom is not responsible for price changes or interruptions of third-party hosting services or software.

Art. 10. Support

The nature and extent of support is determined by the package or agreement concluded. Services not covered by the package are invoiced separately at the applicable hourly rate.
Outside office hours (09:00–18:00 on working days), the increased rates described in Art. 3.3 apply.

Art. 11. Confidentiality and security

Both parties treat all information exchanged as confidential. This applies during the agreement and for up to 5 years after its termination. In the event of a breach, compensation of €2,500 applies.
The duty of confidentiality lapses only when the information was already public, became public through no fault of the receiving party, or was already known without an obligation of confidentiality.
Login details and passwords are shared exclusively through a secure password manager. Sharing passwords by email, chat or other unsecured channels is not permitted.
The client is responsible for the security of its own accounts and access credentials. WeBoom is not liable for damage caused by unauthorised access through the client.

Art. 12. Privacy and data protection

Responsibility for a correct and lawful privacy statement on the client's website lies solely with the client. WeBoom provides a standard privacy policy but is not responsible for its compliance with applicable legislation. The client is advised to consult a legal adviser.
When WeBoom processes personal data on behalf of the client in the course of its services, WeBoom acts solely on the client's written instructions and only for the purposes necessary to perform the agreement.
WeBoom takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access or any other unlawful processing.
WeBoom does not engage sub-processors to process the client's personal data without the client's prior written consent. Standard tools and platforms WeBoom uses in the course of its services (such as Webflow, Google Analytics, Make.com) are deemed approved in advance by acceptance of these terms.
WeBoom cooperates when the client must meet obligations towards data subjects, such as the right of access, rectification or erasure of personal data.
In the event of an established or suspected data breach involving the client's personal data, WeBoom notifies the client as soon as possible, and no later than 48 hours after becoming aware of it.
On termination of the agreement, WeBoom deletes all personal data or returns it to the client, at the client's choice, unless a statutory retention obligation applies.
The client holds the copyrights and licences for all information, images and software it places on the website or provides to WeBoom.

Art. 13. Intellectual property and credits

WeBoom reserves the right to mention the client's name and work in its own portfolio and for marketing purposes, unless the client objects in writing.
By default, WeBoom places a “Crafted by WeBoom” or similar credit on the delivered website, unless otherwise agreed in writing.

Art. 14. Liability of WeBoom

WeBoom's liability is limited to intentional errors and direct damage, and is capped at the lower of: the invoiced price of the service concerned, or €3,000.
WeBoom is never liable for indirect damage, loss of profit, revenue, clientele or data.
WeBoom is not liable for shortcomings in third-party software or services.
WeBoom guarantees that the work delivered does not infringe the intellectual property rights of third parties, insofar as this can reasonably be verified.

Art. 15. Liability of the client

The client is liable for all damage caused by improper use of the products or services delivered.
The client vouches for the lawfulness of all content, images and software it supplies or places on the website.
The client is responsible for backups of the files and data it supplies.

Art. 16. Term, cancellation and termination

Subscriptions and maintenance contracts have a minimum term of 1 year from the start date, regardless of the billing period (every 4 weeks, monthly or annually).
After the minimum term, subscriptions are tacitly renewed for one billing period at a time, unless cancelled in writing at least 14 days before the end of the current period.
Cancellation during the minimum term is possible, but the remaining instalments until the end of that term remain due and are invoiced at once.
The paid period always runs its full course. On cancellation during a current period, no refund is given for the remainder of that period.
On cancellation, the website stays online until the end of the last paid period. Further hosting is possible at the applicable rate.
When a client cancels an ongoing project, the full agreed amount remains due, unless the client invokes a guarantee as described in the proposal. Parts not yet delivered are not handed over until the full amount has been paid.
WeBoom may terminate the agreement without judicial intervention in the event of bankruptcy, non-payment 30 days after a reminder, or other serious shortcomings.

Art. 17. Force majeure

If a party is unable to meet its obligations for more than 1 month due to force majeure, the agreement may be terminated by registered letter, without prejudice to the right to compensation for work already delivered.
Force majeure never applies to the client's payment obligation.

Art. 18. Raising problems

Both parties inform each other immediately when a problem may hinder the performance of the agreement.

Art. 19. Miscellaneous

If one or more articles are declared void, the remaining provisions remain in force. The parties will consult to replace void provisions.
All agreements are governed by Belgian law. Disputes are submitted exclusively to the competent court for WeBoom's place of establishment.