Terms and conditions

Last updated: 2026-10-14

This is a translation. Where it differs from the Dutch version, the Dutch version prevails (Art. 1.5).

Parties

WeBoom, trade name of Robbe Geukens, also trading as Indevise, established at Hoogstraat 62, 3600 Genk, Belgium, enterprise number BE 0721.800.655, hereinafter “WeBoom”, on the one hand, and the client on the other. VAT applies unless stated otherwise.

Art. 1. Scope

These general terms and conditions apply to all agreements, offers, orders and services between WeBoom and the client, including visitors to the website and all its subdomains.
Together with accepted orders, special conditions and licence terms, they form the entire agreement between the parties. Verbal arrangements or expectations not explicitly recorded in writing do not form part of the agreement.
By accepting these terms, the client waives the application of its own general terms and conditions.
WeBoom may amend these terms for a valid reason, such as a change in legislation, a change at third parties or a change to its services. Amendments are communicated by email at least 30 days in advance. For ongoing agreements they apply from the next renewal. Price changes take effect no earlier than 1 month after notice. If an amendment is to the client's disadvantage, the client may terminate the agreement free of charge as of the date the amendment takes effect.
The Dutch version of these terms is always binding in case of interpretation issues, including when a translation is available.

Art. 2. Formation of the agreement

An agreement is formed in one of the following ways: by the client signing a quote or proposal, by payment of an invoice or first instalment, or by placing an order through an online payment platform. By paying, the client expressly accepts these general terms and conditions.
Both parties confirm that they have the authority to enter into this agreement and to fulfil all obligations arising from it.
Quotes are valid for 30 days from issue unless stated otherwise. They are non-binding for WeBoom and serve only as a statement of prices and services.
A standard deposit of 50% is charged when entering into an agreement, unless stated otherwise on the quote or invoice. Work starts, and the slot in the planning is secured, only after this deposit has been received. A period for free cancellation applies only when it is explicitly stated on the quote.
The proposal and its scope form the entire agreement. Anything not explicitly included falls outside the scope.
Website hosting is not included in quotes unless explicitly stated.
Changes to an existing agreement are valid only when both parties confirm them in writing.

Art. 3. Prices and invoicing

All prices exclude VAT unless stated otherwise. Other taxes, levies or charges imposed by the government are always borne by the client.
The standard hourly rate is €90 excl. VAT. Work is invoiced per hour, per half day (4 hours, €360) or per day (8 hours, €690), depending on the nature of the assignment. Additional work outside the agreement is invoiced at this rate.
Rates apply in Belgium on working days between 09:00 and 18:00. Outside these hours, work is invoiced per hour, at the following rates:
1. 18:00–23:00: 130%
2. 23:00–09:00: 170%
3. Weekends and public holidays: 200%
Invoices are issued in euro (EUR) unless otherwise agreed in writing. For payment in another currency, exchange rate fluctuations are borne by the client. Payments are processed via Bancontact, Visa, Mastercard, SEPA transfer or direct debit.
WeBoom may send invoices through a third party (such as Creative Shelter) on behalf of WeBoom. This does not affect the applicable terms or the validity of the agreement.
For refunds, the amount to be refunded is reduced by the payment processor's transaction fees, as these cannot be recovered. Where the original invoice was processed through a third-party platform such as Creative Shelter, that platform's commission is also deducted from the amount to be refunded.
An administrative fee may be charged for re-invoicing third-party costs, such as hosting or licences.
Prices of third-party software and services are outside WeBoom's control and may change at any time. WeBoom is not responsible for such price changes.

Art. 4. Payment terms

Fixed-price services are invoiced according to the payment instalments stated on the quote. In their absence, the standard deposit described in Art. 2.4 applies, with the balance due on delivery. Services on a time-and-materials basis are invoiced monthly or annually after delivery, depending on the arrangement agreed.
Invoices must be paid within the term stated on the invoice. In its absence, a payment term of 30 days from issue applies. In the event of late payment, interest of 1% per month is due by operation of law and without notice of default, plus compensation of 15% with a minimum of €30, excluding legal costs.
Non-payment of one invoice entitles WeBoom to demand immediate payment of all other invoices and to cancel services not yet delivered, without notice of default.
Disputed invoices must be reported by registered letter within 8 days of receipt.
A chargeback through the bank or payment processor does not count as valid cancellation and is regarded as non-payment. An administrative fee of €50 is charged per chargeback on top of the amount due.
When a client makes purchases on accounts where WeBoom's payment details are set up, without prior written consent, an invoice is sent for these purchases including an administrative penalty of €75.
If in doubt about the client's creditworthiness, WeBoom reserves the right to request additional security and to suspend services until this security has been provided.
When an automatic payment fails, the client receives a reminder. If payment is still outstanding after 7 days, WeBoom is entitled to suspend the service until the amount due has been paid. Suspension does not count as cancellation and does not release the client from its payment obligation.

Art. 5. Performance

The client agrees to an obligation of means, not an obligation of result.
The client provides all required information and files in good time. If the client gives no feedback on an open question or approval for 3 or more working days, the project timeline may be extended. The number of feedback rounds included is stated on the quote. In its absence, one round on the whole is included. Additional rounds are invoiced at the rate on the quote or at the applicable hourly rate.
Delivery and performance terms are indicative and do not entitle the client to terminate the agreement. Terms can start only once all details have been agreed, all advance payments have been made and all required information is in WeBoom's possession.
The client makes its own backups of all files before work begins.
WeBoom retains the intellectual property rights and copyright to all designed graphic elements and websites, unless otherwise agreed in writing. See Art. 7 for the rights arrangement.
When WeBoom engages third parties or subcontractors to carry out an assignment, WeBoom ensures that these third parties transfer the necessary rights so that WeBoom can meet its obligations to the client.

Art. 6. Delivery

A website is delivered at the moment it is transferred to the client's account or when access is granted. From that moment, a test period of up to 30 days begins during which technical errors can be reported and fixed. The test period is meant for resolving bugs, not for content changes or new functionality.
Graphic designs are deemed approved when put into use or on written or verbal approval.
The client has 5 working days after delivery to object to the delivery itself, in writing and with reasons. This is separate from the test period: an objection concerns whether the assignment was carried out as agreed, not technical bugs. After 5 working days without objection, the delivery is deemed accepted.
For services without a test period, such as graphic work, automations and campaigns, the service is deemed delivered and accepted when WeBoom reports in writing that the assignment is complete, or when the client puts the service into use, whichever comes first. Here too the client has 5 working days to object in writing.
Delivery may also take place per completed part when the proposal describes it that way. The terms in this article then apply per delivered part.

Art. 7. Right of use and copyright

Deliveries in general. For all products and services delivered, such as websites, templates, code, automations, printed matter, social media templates, presentations and imagery, the client receives a non-exclusive, non-transferable right of use. Copyright remains the property of WeBoom, unless otherwise agreed in writing. For the logo and house style, Art. 7.2 applies.
Brand and house style. After payment in full, the client receives an exclusive right to use the delivered logo and house style, for an indefinite term, worldwide and for all use within their own business. The client may register the logo as a trademark. WeBoom does not use these elements for other clients, except in its own portfolio as set out in Art. 13.
Adaptations. The client may adapt the logo and house style for practical use, such as size, colour variants and application to print. A substantive reworking, or a new design based on WeBoom's work, requires written consent or a transfer under Art. 7.4.
Transfer of copyright. The client may acquire the copyright for a fee of:
1. brand and visual identity: 50% of the design price, with a minimum of €500
2. website: 25% of the project price, with a minimum of €750
The transfer takes effect only after payment and is confirmed in writing.
Transferring a website. A transfer to an account of the client or of a third party takes place only after all invoices have been paid and the payment processor's dispute period has expired. The work for the transfer is invoiced at the applicable hourly rate. The right of use under Art. 7.1 continues to apply after a transfer.
Restrictions. Renting out, selling or reselling delivered software, websites or designs to third parties is not permitted without WeBoom's written consent. The client may have the website hosted or maintained by another party. Maintenance covers changes to content and functionality, and limited changes to the visual design within the existing design, such as images, colours and copy. A new design that builds on WeBoom's design, or reuse of that design for another website, requires written consent or a transfer under Art. 7.4. Changes by a third party do not affect WeBoom's copyright in the original design, and the third party acquires no rights in it. The client remains free to have an entirely new website made that is not based on WeBoom's design.
Use within the agreement. The client may not use the website or services delivered in any way not described in the agreement, even though they hold the right of use.
Payment. A delivered website may not be published, and delivered brand elements may not be used internally or externally, until the final invoice has been paid in full.
Guarantee. If a money-back guarantee or a delivery guarantee from the proposal is invoked, the right of use for services already delivered lapses, unless agreed otherwise in writing.
Payment platforms. When payment is made through Creative Shelter or a comparable platform, the rights arrangement in this article continues to apply, unless the invoice or the proposal explicitly states a transfer of copyright.
Third-party software. The client agrees to the licence terms that apply to delivered third-party software and applications.

Art. 8. Guarantee

WeBoom is not responsible for the quality of software or applications whose copyright does not rest with WeBoom.
Technical errors reported in writing and in detail during the test period of up to 30 days after delivery are fixed as soon as possible. After the test period, WeBoom is not obliged to fix errors, unless a support package is in force.
A guarantee, such as a money-back guarantee or an extra month free of charge, applies only if it is explicitly stated in the proposal, and only under the conditions of that proposal.
A money-back guarantee lapses at the moment of delivery. It applies only if the client has made all payments on time, has given feedback within the agreed terms and has not engaged another party for the same assignment while the collaboration is ongoing. A delivery guarantee lapses at go-live. It allows the client to terminate the agreement before the website goes live, provided the client has used the included feedback round and gives written notice before go-live. In that case the Managed Subscription does not start and the paid setup is not refunded. The website is not published. Content the client supplied remains the client's property.
A refund is never higher than the amount actually paid and is reduced by the payment processor's transaction fees.
Guarantees do not apply in the event of improper use, errors by the client or third parties, damage from fire, accident or force majeure, or loss of data.

Art. 9. Hosting and management

Hosting and management costs depend on the costs WeBoom itself incurs with third parties (such as Webflow, Netlify, Vercel) and may be affected by indexation or exchange rates. This amount is not fixed and may change. WeBoom informs the client of this in good time.
The hosting period begins when the invitation to the website editor is sent or the hosting is activated, even if the website is not yet fully finished. Where hosting is part of a subscription that, according to the quote, starts only at go-live, the hosting period begins on the go-live date.
The client is responsible for keeping the hosting subscription active, including automatic payments. Where possible, WeBoom sends a reminder before the renewal date, but final responsibility lies with the client. WeBoom is not liable for interruptions caused by non-payment by the client.
Cancellation of hosting must be notified within the notice period set out in Art. 16.2, in writing by email. The cancellation is final only after written confirmation by WeBoom.
When a client cancels, the website stays online until the end of the last paid hosting period. Renewal after cancellation is possible at the applicable rate.
Subdomains and staging environments are owned and managed by WeBoom for as long as the contract runs. After termination they lapse unless otherwise agreed.
WeBoom is not responsible for price changes or interruptions of third-party hosting services or software.

Art. 10. Support and Managed Subscription

Support for websites, integrations and automations built by WeBoom runs through the Managed Subscription. The proposal or the agreement sets out, per tier, what is included, the number of tickets and the response time.
A ticket is one question or change within the scope of the chosen tier. Tickets that are not used expire at the end of the period.
The response time is the time until a first substantive reply. It applies on working days between 09:00 and 18:00.
Work outside the scope of the tier is project work, such as new pages, features, integrations or automations. WeBoom flags this in advance and quotes a separate price for it.
Without a subscription, WeBoom does not offer ad hoc support. The client can join the Managed Subscription at any time.
Systems not built by WeBoom are only included after an audit.
The subscription starts when the client agrees, by signing or by paying the first invoice. If the website or automation is still being built, it starts at go-live. Art. 16 applies to term and cancellation.
A higher tier takes effect immediately and is charged from the next period. A lower tier takes effect from the next renewal, because paid periods are not refunded.
If the client explicitly requests work outside office hours, the increased rates of Art. 3.3 apply.

Art. 10bis. SEO, local SEO and GEO

A position in Google, Google Maps or an AI tool is never guaranteed. Art. 5.1 continues to apply.
Google, Bing, AI tools and directories decide for themselves how they rank, display or mention, and change this without notice. WeBoom is not liable for consequences of this that are not attributable to WeBoom, such as a drop in position, a suspended business profile or a removed listing.
WeBoom may create and manage accounts such as the Google Business Profile, Analytics and Search Console itself. They are registered in the name of the client's business. At the end of the collaboration, WeBoom transfers ownership free of charge at the client's request, within 30 days.
Pages, copy and listings that WeBoom creates within the campaign may continue to be used by the client after the collaboration ends, provided all invoices have been paid.
WeBoom responds to reviews on the client's behalf only with written consent. If review requests are sent through an automation by WeBoom, the client decides who receives them and remains responsible for this.
Backlinks and mentions are on third-party sites. WeBoom has no control over how long those sites keep them. If one disappears, WeBoom is not obliged to replace it.
WeBoom uses the client's figures and keywords in a case study only anonymously, unless the client gives written consent. This takes precedence over Art. 13.1.
The extra month free of charge from the proposal applies only if the client provided access and input on time, all invoices have been paid and no changes were made to the site or the profile without consulting WeBoom. Progress is measured by impressions and clicks in Search Console, views of the business profile and the number of enquiries, each compared with the month before the start.

Art. 11. Confidentiality and security

Both parties treat all information exchanged as confidential. This applies during the agreement and for up to 5 years after its termination. In the event of a breach, compensation of €2,500 applies.
The duty of confidentiality lapses only when the information was already public, became public through no fault of the receiving party, or was already known without an obligation of confidentiality.
Login details and passwords are shared exclusively through a secure password manager. Sharing passwords by email, chat or other unsecured channels is not permitted.
The client is responsible for the security of its own accounts and access credentials. WeBoom is not liable for damage caused by unauthorised access through the client.

Art. 12. Privacy and data protection

Responsibility for a correct and lawful privacy statement on the client's website lies solely with the client. WeBoom provides a standard privacy policy but is not responsible for its compliance with applicable legislation. The client is advised to consult a legal adviser.
When WeBoom processes personal data on behalf of the client in the course of its services, WeBoom acts solely on the client's written instructions and only for the purposes necessary to perform the agreement.
WeBoom takes appropriate technical and organisational measures to protect personal data against loss, unauthorised access or any other unlawful processing.
WeBoom does not engage sub-processors to process the client's personal data without the client's prior written consent. Standard tools and platforms WeBoom uses in the course of its services (such as Webflow, Google Analytics, Make.com) are deemed approved in advance by acceptance of these terms.
WeBoom cooperates when the client must meet obligations towards data subjects, such as the right of access, rectification or erasure of personal data.
In the event of an established or suspected data breach involving the client's personal data, WeBoom notifies the client as soon as possible, and no later than 48 hours after becoming aware of it.
On termination of the agreement, WeBoom deletes all personal data or returns it to the client, at the client's choice, unless a statutory retention obligation applies.
The client holds the copyrights and licences for all information, images and software it places on the website or provides to WeBoom.

Art. 13. Intellectual property and credits

WeBoom reserves the right to mention the client's name and work in its own portfolio and for marketing purposes, unless the client objects in writing.
By default, WeBoom places a “Crafted by WeBoom” or similar credit on the delivered website, unless otherwise agreed in writing.
The client does not remove or change WeBoom's credit without written consent, as long as the website largely contains WeBoom's design. This obligation lapses after a transfer of copyright under Art. 7.4. If a third party substantially changes the visual design, WeBoom may ask for the credit to be removed. A third party may not present itself as the creator of WeBoom's design. A credit such as “maintained by” is permitted.

Art. 14. Liability of WeBoom

WeBoom is liable for damage caused by intent or gross negligence of WeBoom or its agents. For other errors, liability is limited to direct damage and capped at the lower of: the invoiced price of the service concerned, or €3,000.
Except in the case of intent or gross negligence, WeBoom is never liable for indirect damage, loss of profit, revenue, clientele or data.
WeBoom is not liable for shortcomings in third-party software or services.
WeBoom guarantees that the work delivered does not infringe the intellectual property rights of third parties, insofar as this can reasonably be verified.

Art. 15. Liability of the client

The client is liable for all damage caused by improper use of the products or services delivered.
The client vouches for the lawfulness of all content, images and software it supplies or places on the website.
The client is responsible for backups of the files and data it supplies.

Art. 16. Term, cancellation and termination

Subscriptions and maintenance contracts have a minimum term of 1 year from the start date, regardless of the billing period (every 4 weeks, monthly or annually), unless the proposal states a different term.
After the minimum term, subscriptions renew automatically for one year at a time, or for the term stated in the proposal, unless cancelled in writing within the notice period stated on the quote. If none is stated, a notice period of 30 days before the renewal date applies.
Cancellation during the minimum term is possible, but the remaining instalments until the end of that term remain due and are invoiced at once.
The paid period always runs its full course. On cancellation during a current period, no refund is given for the remainder of that period.
On cancellation, the website stays online until the end of the last paid period. Further hosting is possible at the applicable rate.
When a client cancels an ongoing project, the full agreed amount remains due, unless the client cancels within a cancellation period explicitly stated on the quote (Art. 2.4), or invokes a guarantee as described in the proposal. Parts not yet delivered are not handed over until the full amount has been paid.
WeBoom may terminate the agreement without judicial intervention in the event of bankruptcy, non-payment 30 days after a reminder, or other serious shortcomings.

Art. 17. Force majeure

If a party is unable to meet its obligations for more than 1 month due to force majeure, the agreement may be terminated by registered letter, without prejudice to the right to compensation for work already delivered.
Force majeure never applies to the client's payment obligation.

Art. 18. Raising problems

Both parties inform each other immediately when a problem may hinder the performance of the agreement.

Art. 19. Miscellaneous

If one or more articles are declared void, the remaining provisions remain in force. The parties will consult to replace void provisions.
All agreements are governed by Belgian law. Disputes are submitted exclusively to the competent court for WeBoom's place of establishment.